Terms and Conditions
Please carefully read the present Terms and Conditions before completing your booking. By booking an event at Escape Room Virginia Beach, you indicate your consent to the present agreement. In case any point is unclear, please write to booknow@escaperoomvb.com for further explanation.
I. General Terms
We reserve the right to amend the present agreement at any time. In case of any changes to the agreement, the new agreement will be posted on our website, escaperoomvirginiabeach.com.
Escape Room Virginia Beach, LLC (“Escape Room Virginia Beach” herein) is a creative company, organizing live room escape games. Live room escape games are ideal for teambuilding events as excellent teamwork, good communication, coordination and creative thinking are necessary to master the game and complete the mission in time. Our rooms are creatively designed with keys, codes, and puzzles hidden around the room, which the participant have to find and use in order to escape. The participants are placed in the room and have exactly 60 minutes to solve all the codes and escape. If the participants cannot escape within the set time the doors are opened from the outside. The entire game is monitored and can be stopped at any time if the participants require this.
Our registered office is located at:
Independence Business Centre – 408 Investors Place Suite 107 – Virginia Beach, VA 23452
The Terms set out the terms and conditions on which Escape Room Virginia Beach provides services to you, which will govern your conduct as a client, apply to your booking, any exchange of information between you and Escape Room Virginia Beach, and your visit and use of Escape Room Virginia Beach. Please read the Terms and Conditions carefully before completing your booking. Completing the booking indicates that you accept the Terms. If you do not accept the Terms, do not complete the booking.
Escape Room Virginia Beach may revise the Terms at any time by updating this document. All modified Terms and Conditions shall take effect immediately after having been posted on the Escape Room Virginia Beach booking surface. You acknowledge and agree that Escape Room Virginia Beach has the sole discretion to set forth and post additional terms and conditions for your use of the services. You agree that those additional terms and conditions shall be considered an effective amendment to these Terms and said Terms and Conditions shall be incorporated herein. Furthermore, you expressly agree that if there is any conflict between those additional terms and conditions and the present Terms set forth herein shall take primacy.
Any rights not expressly granted in the present Terms are reserved.
II. Definitions
“Client”: any person or entity who enters the Escape Room Virginia Beach website and books our services.
“Service/Services”: any and all services offered by us on the www.escaperoomvirginia.com website and at our physical location at the Escape Room Virginia Beach office.
III. Product Information and Warranties – Changes in the service
The service will be provided with care and due diligence, in a professional manner and in accordance with the Terms and Conditions. Escape Room Virginia Beach has made a conscientious effort to display and describe its services on the website accurately. Escape Room Virginia Beach is constantly improving its information, products and services. Consequently, Escape Room Virginia Beach cannot and does not guarantee the accuracy or completeness of the information, including prices, specifications, availability and services. You acknowledge and agree that the form and nature of the services which Escape Room Virginia Beach provides may change without prior notice to you. Escape Room Virginia Beach reserves the right to modify or discontinue the service with or without notice to you or other clients. Escape Room Virginia Beach shall not be liable to clients or any third party should Escape Room Virginia Beach exercise its right to modify or discontinue the service.
IV. The Service
Escape Room Virginia Beach provides an interactive entertainment service, meaning that the clients are active participants of the service. The services offered are live room escape games. The active service takes 60 minutes, in which the participants are placed into a room from which they have to escape within the set time. The rooms are creatively designed with keys, codes, and puzzles hidden in them, which the participant have to find and use in order to escape. Excellent teamwork, good communication, coordination and creative thinking are necessary to master the game and complete the mission in time. If the participants cannot escape within the set time the doors are opened from the outside. The entire game is monitored, thus it can be stopped at any time and the doors can be opened if the participants require this. Other than monitoring the game from the outside, there is no other involvement and the participants are only with their own team-members in the room. As the game involves searching the room, removing some decoration and checking items there is a minimum risk of injury that cannot be excluded. Clients agree to participate in the services offered by Escape Room Virginia Beach on their own responsibility and release Escape Room Virginia Beach, its employees and any party acting on behalf of Escape Room Virginia Beach of any liability as detailed in Clause VI.
V. Limitation of Liability
Escape Room Virginia Beach is not directly involved in the game while the participants are in the rooms. Clients participate in the services offered by Escape Room Virginia Beach on their own responsibility. Escape Room Virginia Beach has no direct control and shall not be liable for any direct, indirect, incidental, special, or consequential damages, personal injuries or property loss arising from or in any way connected to participating in or using the services and/or facilities of Escape Room Virginia Beach. You release Escape Room Virginia Beach, its employees or any person acting on behalf of Escape Room Virginia Beach from all claims, demands and damages (actual and consequential) of any kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with the abovementioned. This further includes reasonable attorneys’ fees, made by any third party due to or arising out of your negligence, breach of these Terms, or violation of any law or the rights of a third party. The client does hereby further agree to abide by all the conditions, instructions and rules that are presented by Escape Room Virginia Beach.
VI: Complaint Management and Problem Resolution
Escape Room Virginia Beach is dedicated to effective and prompt complaint management, problem resolution and the analysis and mitigation of the root causes of complaints. A complaint or a dispute between you and Escape Room Virginia Beach has to be expressed by sending an e-mail to booknow@escaperoomvb.com. Escape Room Virginia Beach is committed to provide an answer in 30 calendar days. Escape Room Virginia Beach will attempt to resolve any disputes you have with us, operators.
VII. Copyright, Protection of Intellectual Property Content
You are permitted to view, print and download extracts from Escape Room Virginia Beach for your own use on the basis that:
– No documents or related graphics on the website are modified in any way;
– No graphics on the website are used separately from the corresponding text; and
– Our copyright notices and this permission notice appear in all copies.
Unless otherwise provided, the copyright and other intellectual property rights in all material on the website (including, but without being limited to, photographs and graphical images) are owned by Escape Room Virginia Beach. Your permission to use the website automatically terminates and you are obliged to immediately destroy any downloaded or printed extracts from the website. No part of the website may be reproduced or stored on any other website or included in any public or private electronic retrieval system or service without our prior written permission.
Escape Room Virginia Beach website contains text, trademarks, trade names, trade dress, copyrighted material, service marks, domain names, inventions, know-how, potential patentable business method material, design logos, phrases, names, logos, code, software, programs, routines, libraries, tools, as developed and operated by Escape Room Virginia Beach as well as all developments, modifications and enhancements of the same and any documentation (user guides, descriptions, manuals, presentation and any other kind of document and under any form) relating thereto, or other indication of ownership which, unless otherwise indicated and/or provided pursuant to a third party license, are Escape Room Virginia Beach’s sole property and Escape Room Virginia Beach retains all appurtenant rights, interests and title thereto and are protected by international copyright laws. Escape Room Virginia Beach intellectual property rights cover (without limitation) all copyrights, moral rights, patents, trademarks, trade secrets and design rights and any other intellectual property rights, whether registered or unregistered.
The compilation (meaning the collection, arrangement, and assembly) of all content on this website is the exclusive property of Escape Room Virginia Beach and is protected by international copyright laws. Escape Room Virginia Beach also claims ownership rights under the copyright and trademark laws with regard to the “look”, “feel”, “appearance” and “graphic function” of this website including but not limited to its color combinations, layouts and designs.
Escape Room Virginia Beach grants you permission to view and use content and software made available to you on the website in connection with your use of the website. Any other use, including the reproduction, modification, distribution, sale, transmission, republication, display, or performance, of the content and software of this website or the use of it in any other way for public or commercial purpose is strictly prohibited.
You shall not use or register any domain name that is identical to or similar to any of these marks. You agree that you shall not acquire the word ”Escape Room Virginia Beach” or may be confused with it on Google AdWords or any similar Internet advertising service.
All other trademarks, service marks and copyrights are held by their rightful owners.
VIII. Confidentiality/Non-Disclosure
During the use of the services, Escape Room Virginia Beach may disclose to you, or you may otherwise learn of or discover, Escape Room Virginia Beach‘s documents, business practices, management styles, day-to-day business operations, capabilities, systems, current and future strategies, marketing information, financial information, software, technologies, processes, procedures, methods and applications, or other aspects of Escape Room Virginia Beach’s business. You hereby agree and acknowledge that any and all of this information is confidential and shall be Escape Room Virginia Beach’s sole and exclusive intellectual property and proprietary information. You agree to use Escape Room Virginia Beach’s information only for the specific purposes as allowed by the performance of these Terms and Conditions. Any disclosure of our information to a third party (specifically including a direct competitor) is strictly prohibited and will be challenged in a court of law. All obligations contained herein will survive the termination of these Terms. Furthermore, you acknowledge that Escape Room Virginia Beach’s information is proprietary, confidential and extremely valuable to Escape Room Virginia Beach, and that Escape Room Virginia Beach would be materially damaged by your disclosure of Escape Room Virginia Beach information. You acknowledge and agree that monetary damages provide an insufficient remedy for the breach of this confidentiality obligation, and that Escape Room Virginia Beach shall be entitled to injunctive relief in relation to the breach or the threatened breach, in addition to any other legal or equitable remedy and without the necessity of proving actual damages.
IX. Information about you and your visits to the website
Generally, you can visit Escape Room Virginia Beach’s website without entering any personal information. You are only required to provide contact information (name, email, telephone number) to complete a service booking or if you would like to send us as an email through our webpage (name and email address necessary). Any information you provide in your bookings or email on escaperoomvirginiabeach.com will be processed in accordance with our Privacy Policy. By booking our service you consent to such processing.
X. Record Keeping
Escape Room Virginia Beach reserves the right to keep all records of any and all transactions and communications between you and Escape Room Virginia Beach for administration purposes.
XI. Rejection of Service
Escape Room Virginia Beach reserves the right to refuse the service or cancel the booking of a client at any time and without prior notice. Escape Room Virginia Beach may, at its sole discretion, immediately a client’s booking if the client’s conduct fails to respect and abide by this Agreement.
An event that may result in the refusal of service or booking cancellation can include but is not limited to: client conducts inappropriate communications with one of Escape Room Virginia Beach’s employees, agents, affiliates or partners; behaves inappropriately any other way; the client is in no fit condition to participate in the service, i.e. is under the influence of some substance.
XII. Unsolicited Idea Submission
Escape Room Virginia Beach welcomes any comments, messages and feedback from users regarding Escape Room Virginia Beach services, facilities and website. However, Escape Room Virginia Beach’s policy does not allow Escape Room Virginia Beach to accept or consider ideas, suggestions, or proposals other than those Escape Room Virginia Beach specifically requests. The intent of this policy is to avoid the possibility of future misunderstandings when new functionalities and features developed internally by Escape Room Virginia Beach might be similar or even identical to your idea.
If you do send Escape Room Virginia Beach an unsolicited suggestion, idea, or proposal, or if you send, at the request of Escape Room Virginia Beach, a comment or suggestion to improve the Escape Room Virginia Beach services, facilities or website, You agree that: (1) your submissions and their contents will automatically become the property of Escape Room Virginia Beach without any compensation to you; (2) Escape Room Virginia Beach may use or redistribute the submissions and their contents for any purpose and in any way; (3) there is no obligation for Escape Room Virginia Beach to review the submission; and (4) there is no obligation to keep any submissions confidential.
By sending any how-to or product information or material, you grant Escape Room Virginia Beach an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute materials or information, and you represent and warrant that you own or otherwise control all of the rights to such information or materials and that Escape Room Virginia Beach is free to use ideas, concepts, know-how or techniques that you send us for any purpose. We will not release your name or otherwise publicize the fact that you submitted materials or other information to us unless we obtain your permission to use your name or we are required to do so by law.
XIII. Links to and from Other Websites
The Escape Room Virginia Beach website may contain links to other websites so that you may learn more about other matters that Escape Room Virginia Beach feels may be of interest to you. If you use these links, you leave the website. The inclusion of any such link does not imply endorsement by Escape Room Virginia Beach of such website or any association with its operators. While Escape Room Virginia Beach will make commercially reasonable efforts to ensure that these websites will meet your approval, Escape Room Virginia Beach does not have control over, and is in no manner responsible or liable for the availability and content of the websites to which the Escape Room Virginia Beach website is linked. Escape Room Virginia Beach makes no representations whatsoever about any other website (including, but not limited to, the material found there or any consequences of using them) you may access through Escape Room Virginia Beach’’s website. Any concerns regarding any product or service offered by a website to which the Escape Room Virginia Beach’s website is linked or the link itself should be directed to the operator of that specific website and not to Escape Room Virginia Beach. If you decide to access any of the third party websites linked to the Escape Room Virginia Beach website, you do so entirely at your own risk./p>
If you would like to link to the Escape Room Virginia Beach website, you may only do so on the basis that you link to, but do not replicate, the website, and subject to the following conditions:
– You do not remove, distort or otherwise alter the size or appearance of any logos used by us on the website;
– You do not create a frame or any other browser or border environment around the website;
– You do not in any way imply that we are endorsing any products or services other than our own;
– You do not misrepresent your relationship with us nor present any other false information about it;
– You do not otherwise use any trademarks owned by Escape Room Virginia Beach(whether these are registered or unregistered) which are displayed on the website without our prior and express written permission; and
– Your website does not contain content that we, in our sole discretion, consider to be distasteful, offensive or controversial, in infringement of any intellectual property rights or other rights of any other person or which does not otherwise comply with all applicable laws and regulations.
XIV. Messages and Marketing
You authorize Escape Room Virginia Beach to send, by e-mail or by any other way, any advertising communication or any other kind of marketing and commercial information in relation to Escape Room Virginia Beach to the e-mail addresses and other contact details as communicated to Escape Room Virginia Beach.
Either party may publicly use and make reference to the other party’s name and trademarks and the existence of their contractual relationship, for any commercial purpose and in any publication, unless the other party instructs otherwise in writing within 5 days from its approval of the present Terms.
XV. Disclaimer
You assume all responsibility and risk for the use of this website, booking interface and our services. This website is and our services are provided by Escape Room Virginia Beach on an “as is” basis. Escape Room Virginia Beach and its subsidiaries make no representations or warranties of any kind, express or implied, as to the operation of this website or the information, content, materials, or services included on this website. To the full extent permissible by applicable law, Escape Room Virginia Beach and its subsidiaries disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, non-infringement of intellectual property rights or other proprietary rights, and freedom from errors, viruses, bugs, or other harmful components.
Escape Room Virginia Beach and its subsidiaries will not be liable for any damages of any kind incurred by any person or entity arising from the use of this website and/or our services, including, but not limited to, direct, indirect, special, incidental, consequential loss or damages, or damages resulting from loss of use, data, business, goodwill, revenue, profits, contracts, anticipated savings, wasted management or office time, or business interruption arising out of or in any way connected with the use of this website, any delays on the website, or the the inability to use the website, any portion thereof, or any hyperlinked website, whether based on contract, tort, negligence, breach of contract, strict liability or otherwise, even if Escape Room Virginia Beach or any of its subsidiaries have been advised of the possibility of such damages.
XVI. Privacy Policy
When you complete a booking on the Escape Room Virginia Beach website you are required to provide your name, email and telephone number as a method of verification. We use your personal information to deliver our services. Personal information you provide to Escape Room Virginia Beach through our website will not be shared outside of Escape Room Virginia Beach and its controlled subsidiaries and affiliates without your permission. Escape Room Virginia Beach will not provide your personal information to a third party; unless, we are obliged to do so by a statutory requirement, legal authority or alike.
With your permission, we may use your personal information gathered via our website to inform you services available at Escape Room Virginia Beach. Each e-mail communication we send includes an unsubscribe link allowing you to stop delivery of that type of communication. If you choose to unsubscribe, we will remove you from the relevant list within 15 business days.
XVII. Miscellaneous
You warrant that it is legal for you to view the website in the jurisdiction to which you are subject. You are responsible for compliance with all laws of that jurisdiction, in viewing or using its contents.
These Terms may not be modified, supplemented, qualified, or interpreted by any trade usage or prior course of dealing not made a part of the Terms by express terms. The invalidity or unenforceability of any provision of these Terms shall not affect the validity or enforceability of these Terms as a whole and any such provision should be enforced by authorities, and reconstructed if need be, to apply to the maximum extent allowable under applicable law. If any provision of the Terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. The remainder of the Terms shall be construed as if such invalid or unenforceable provision had never been a part of the Terms but in a manner so as to carry out as nearly as possible the parties’ original intent.
The failure by either party to enforce at any time any of the provisions of these Terms, to exercise any election or option provided herein, or to require at any time the performance of the other of any of the provisions herein will not in any way be construed as a waiver of such provisions. You agree that if Escape Room Virginia Beach does not exercise or enforce any legal right or remedy which is contained in the Terms (or which Escape Room Virginia Beach has the benefit of under any applicable law), this will not be taken to be a formal waiver of Escape Room Virginia Beach’s rights and that those rights or remedies will still be available to Escape Room Virginia Beach.
Reasonable attorneys’ fees and costs will be awarded to the prevailing party in the event of litigation involving the enforcement or interpretation of these Terms. The section headings used herein are for convenience only and shall not be given any legal import.
The Terms constitute the entire agreement between you and Escape Room Virginia Beach as to your use of the website and shall supersede any prior agreement or representation in respect thereof.
The Terms supersede and merge all prior proposals, understandings, and all other agreements, oral and written, between the parties relating to these Terms. These Terms may not be modified or altered except by written document duly executed by both parties.
Any and all notices to be given by either party to the other pursuant to or in connection with the Terms shall be deemed sufficiently given when forwarded by e-mail or facsimile transmission in each case addressed to you at any e-mail address or facsimile number you have given us or to us at the e-mail address displayed in Clause I. of these Terms.
You acknowledge and agree that each member of the group of companies of which Escape Room Virginia Beach is the parent shall be third party beneficiaries to the Terms and that such other companies shall be entitled to directly enforce, and rely upon, any provision of the Terms which confers a benefit on (or rights in favor of) them. Other than this, no other person or company shall be third party beneficiaries to the Terms.
The present Terms are concluded for an indefinite term. Upon termination thereof for whatever reason, you are to return all documentation, confidential or proprietary information and materials and any copies of thereof in your possession or delete any copies of the same held electronically.